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At Nuuberry, your trust means everything to us. We are committed to protecting your privacy and handling your personal information with care, transparency, and responsibility.
This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website (nuuberry.com) or make a purchase from our online store.
This policy is designed to comply with privacy laws, including:
Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and California’s Consumer Privacy Act (CCPA), as amended by the CPRA.
By accessing or using our website, you acknowledge that you’ve read and understood this Privacy Policy. If you do not agree with these terms, please refrain from using our website.
Who We Are & How to Contact Us
Nuuberry is responsible for the personal information we collect and process. We have appointed a Privacy Officer to oversee our privacy practices and ensure compliance with applicable laws.
Contact Information:
privacy@nuuberry.com
Information We Collect
Personal Information
Identifiers
Name, email address, mailing/billing address, phone number, IP address, account login (if created).
Commercial Information
Purchase history, payment details (processed securely), shopping preferences.
Internet/Network Activity
Website usage data, clicks, pages viewed, device/browser information.
Customer Communications
Emails, chats, or forms submitted to customer service.
Sensitive Personal Information (limited, if applicable under CCPA/CPRA).
Account login credentials (encrypted).
Customer service messages you send us.
We do not knowingly collect health data, biometric identifiers, or government ID numbers.
Non-Personal Information
Aggregated analytics
General demographic trends
Site performance data
How We Collect Information
Directly from you: When you create an account, make a purchase, complete forms, respond to surveys, or contact support.
Automatically
Through cookies, analytics, and Shopify platform data.
From third parties
Payment processors, social login providers (Google, Facebook—name & email only), analytics partners.
How We Use Information
Order Processing
Process payments, ship products, manage returns, provide customer support.
Account Management
Maintain accounts, enable logins, support social login.
Marketing (with consent)
Send promotions, newsletters, product updates.
Site Performance
Improve site usability, monitor security, optimize features.
Legal Compliance
Tax, accounting, fraud prevention, regulatory obligations.
Information Sharing & Disclosure
We do not sell your personal information. We may share limited data with trusted third parties, including:
Service Providers
Shopify, PayPal, Stripe, shipping carriers (e.g., Canada Post, UPS, FedEx, DHL).
Analytics Tools
Google Analytics, performance monitoring tools.
Legal Compliance
When required by law, regulation, or government requests.
Business Transactions
If Nuuberry is acquired, merged, or undergoes an asset transfer.
Data Retention
Customer accounts
Active + 7 years after closure.
Orders
7 years (legal/tax compliance).
Marketing data
Until unsubscribed.
Analytics
Up to 2 years.
Customer service records: 3 years.
Data Security
We take precautions to protect your information through:
Technical
SSL/TLS encryption, secure payment gateways, regular software updates.
Physical
Restricted access to storage facilities.
Organizational
Staff training, role-based access controls, periodic audits.
Cookies & Tracking
We use cookies to enhance your experience:
Essential cookies
For core site functionality (cart, checkout, login).
Performance/Analytics cookies
Google Analytics, site performance monitoring.
Preference cookies
Language, region, display settings.
You can disable cookies in your browser, but some site features may not work properly.
Social Login (Google & Facebook)
What we access
Only your name and email.
Why we use it
To simplify login/account creation.
Your control
You can disconnect social login at any time via your social platform settings or by contacting us.
Your Privacy Rights
All customers have the right to:
Access, correct, or delete personal data.
Withdraw consent for marketing communications.
For California Residents (CCPA/CPRA).
Right to know what personal info we collect.
Right to opt-out of data sharing.
Right to limit use of sensitive personal info.
Right to non-discrimination when exercising privacy rights.
Requests can be submitted to privacy@nuuberry.com.
Children’s Privacy
Nuuberry does not knowingly collect data from children under 16. If you believe a child has submitted personal info, please contact us for immediate deletion.
Third-Party Links
Our website may link to third-party sites. Nuuberry is not responsible for their privacy practices. We recommend reviewing their policies before sharing data.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted with a new effective date. Significant changes may also be communicated via email or on our website. Continued use of our site = acceptance of the updated policy.
Jurisdiction-Specific Information
For Canadian Customers:
We comply with PIPEDA. Complaints may be filed with the Office of the Privacy Commissioner of Canada.
For California Customers:
We comply with CCPA/CPRA. Complaints may be filed with the California Privacy Protection Agency or Attorney General.
